Cheers is a Frontline Brand Control Center designed to enhance brand reputation management by providing actionable insights into customer feedback. It addresses three critical questions: What's our reputation? Who's driving it? How do we improve it? By leveraging AI technology, Cheers connects customer interactions to individual frontline employees, allowing businesses to recognize performance and enhance customer experiences.
Cheers - Frontline Brand Management Hub
Cheers serves as your go-to hub for managing brand presence. It allows you to link online reviews, social media mentions, and customer feedback directly to individual frontline employees. This clarity empowers you to take targeted actions for coaching, recognition, and enhancing the overall customer experience.
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Cheers Introduction
Cheers Features
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Real-Time Feedback Attribution
Cheers utilizes NFC-enabled badges for employees, allowing customers to provide feedback that is instantly attributed to the specific employee. This feature eliminates anonymous data and provides clear accountability.
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Frictionless Customer Experience
Customers do not need to download an app or create an account. The feedback process is seamless, launching a mobile page with one-tap options for reviews, loyalty sign-ups, and more.
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Customizable Customer Interaction
The mobile page that customers see can be fully customized to reflect the brand's identity, including colors, messaging, and desired actions.
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Actionable Insights Dashboard
Managers receive real-time data that highlights individual employee performance, enabling targeted coaching and recognition based on specific customer interactions.
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Negative Feedback Management
Cheers allows customers to submit private feedback directly to management, ensuring that issues can be resolved before they escalate into public negative reviews.
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Gamified Recognition Programs
The platform includes built-in leaderboards and recognition programs that motivate employees by showcasing their contributions to customer satisfaction.
Cheers How to Use?
- Ensure all frontline employees are equipped with NFC-enabled badges to facilitate customer feedback.
- Customize the mobile feedback page to align with your brand's identity for better engagement.
- Regularly review the actionable insights dashboard to identify top performers and areas for improvement.
- Encourage employees to actively engage with the feedback process to foster a culture of recognition and accountability.
Cheers Q&A
How does Cheers attribute customer feedback to individual employees?
Cheers uses NFC-enabled badges that link customer interactions to specific employees, allowing for real-time attribution of feedback.
Will customers need to download an app or create an account?
No, the process is entirely frictionless, requiring no app downloads or account creation from customers.
Can the customer-facing experience be customized to our brand?
Yes, the mobile page is fully customizable to reflect your brand's colors, messaging, and desired actions.
How does Cheers handle negative feedback?
Cheers allows customers to submit private feedback to management, ensuring issues can be addressed before they become public negative reviews.
Cheers Price
Price data is not available yet; please visit the official Cheers website for more information.
* Prices are for reference only. Please refer to the official latest data for actual prices.
Cheers Evaluation
- Cheers effectively connects customer feedback to individual employees, providing valuable insights that can enhance brand reputation and employee recognition.
- The seamless customer experience without the need for app downloads is a significant advantage, likely increasing engagement rates.
- However, the platform may require initial training for employees to fully utilize its features and maximize its benefits.
- While Cheers excels in real-time feedback attribution, it could improve by offering more advanced analytics tools for deeper insights into customer behavior trends.
Cheers Latest Traffic Information
Monthly Visits
14.82 K
Bounce Rate
14.79%
Pages Per Visit
2.14
Time on Site(s)
84.71
Global Rank
1527908
Country Rank
Recent Visits
Traffic Sources
- Social Media7.9%
- Paid Referrals1.2%
- Email0.1%
- Referrals5.3%
- Search Engine14.5%
- Direct71.1%
More Data - Cheers
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